Refund Policy

At Paperlip, we stand by the quality of our products and offer a 100% Satisfaction Guarantee. If you're not completely satisfied with your purchase, we’re happy to issue a refund within 30 days of purchase. Simply send us a photo of your product, including the batch number, so we can work on improving our offerings.

Please reach out to us at admin@paperlip.com.au to begin the refund process. All refunds will be processed to the original payment method.

Order Cancellations and Amendments
If you need to cancel or amend your order, please contact us as soon as possible at admin@paperlip.com.au. While we’ll do our best to assist, please note that we may not be able to make changes if the order has already been processed.

Late or Missing Refunds
If you haven’t received a refund after receiving confirmation from us, please follow these steps:

1. Check your bank account again.
2. Contact your credit card company, as it may take a few days for the refund to post.
3. Contact your bank, as processing times can vary.

If you’ve done all of the above and still have not received your refund, please contact us at admin@paperlip.com.au.

Exchanges
We replace items only if they are defective or damaged. To request an exchange for the same item, email us at admin@paperlip.com.au.

Returns
Due to the nature of our products, we do not request returns once they have left our facility.